Terms of Service

1. Services

Hikima provides content strategy and production services for health and wellness practitioners, including blog articles, social media posts, email newsletters, patient handouts, and related deliverables as described on our pricing page.

2. Subscriptions and billing

• All plans are billed monthly through Stripe. Prices are listed on our pricing page.
• Your subscription renews automatically each month until canceled.
• There are no long-term contracts. You may cancel at any time before your next billing cycle.
• Refunds are not provided for partial months. If you cancel mid-cycle, you will receive deliverables through the end of your current billing period.

3. Content ownership

Once delivered and paid for, all content produced by Hikima becomes the property of the client. You may publish, modify, and distribute it as you see fit. Hikima retains the right to reference the work in our portfolio unless you request otherwise in writing.

4. Revisions

Each delivery includes one round of revisions. Revision requests must be submitted within 48 hours of delivery. If no feedback is received within 48 hours, the content is considered approved and we proceed with the next cycle. Your feedback is carried forward to future deliveries.

5. Client responsibilities

• Complete the onboarding questionnaire so we can match your brand voice.
• Provide timely feedback on deliveries to keep your publishing schedule on track.
• Do not send protected health information (PHI) by email or through unsecured channels.

6. Compliance

All content is reviewed for medical claims, absolutist language, and scope-of-practice boundaries before delivery. Hikima content is educational in nature. We do not diagnose, treat, or prescribe. While we take compliance seriously, the client is ultimately responsible for ensuring published content meets the regulatory requirements of their jurisdiction and profession.

7. Protected health information

Hikima does not require PHI to deliver services. Do not send PHI by email. If a workflow requires PHI, we will define a HIPAA-compliant process and execute required agreements before any PHI is shared.

8. Limitation of liability

Hikima provides content services on an as-is basis. We are not liable for any indirect, incidental, or consequential damages arising from the use of our content. Our total liability is limited to the fees paid for the most recent month of service.

9. Termination

Either party may terminate the service at any time. Upon cancellation, we complete any in-progress deliveries for the current billing cycle. Access to strategy calls, content calendars, and ongoing services ends at the close of the billing period.

10. Changes to these terms

We may update these terms as our services evolve. Material changes will be communicated by email to active clients at least 14 days before taking effect.

11. Contact

Questions about these terms? Email us at hello@hikima.health.